We have a limited return policy because we cannot restock returned goods, and we have to absorb the cost. If you wish to return a product, please review this policy in full and then call/email us to discuss the reason you wish to return your product.

Dumont Tweezers - No returns accepted. Buy with confidence and we have many happy clients. We hand test all of them with .03, .05 and .07 lashes to ensure superior quality. Please make sure you have taken a volume lash class and have been lashing for more than 1 year.

Return Procedure

Email us at our site within 7 days of receiving shipment (3 days for shipment damage or defects). No return will be considered more than 7 days after shipment was delivered.

Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. 

Allow 2 weeks for us to process your return once we receive your returned items.

Read Product Instructions.

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us at as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled. - 510-500-5274 (call/text)